Blue light is always solid and does not blink ("breathe")

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1

Hi I have searched for a solution but can’t find one. The app on my iphone sees the Pocket but can never connect. The blue light on the device is always solid and never flashes.

I can see others have had this issue but the solution always seems to be via DM.

Can anyone help please?

Thanks

2

hey @Marwood seems like you need to do a hardware reset to solve this issue please find the directions here! Do let me know if we can help in any other way

Step-by-Step Reset Process

  1. Force Close the App: Ensure the Pocket app is closed and removed from your phone’s background.
  2. Hardware Reset: Triple-click the side button on the Pocket device. The LED will blink red quickly.
  3. Hold the Button: Immediately press and hold the side button while the LED blinks red.
  4. Release: Keep holding until the red light stops blinking. Release the button when it returns to a “breathing” blue light.
  5. Re-pair: Open the app and follow the on-screen prompts to pair your device again.
3

Thank you. That worked perfectly