Can't sync, reboot, DNS change. Neither WiFi not Bluetooth working

General
1

Hi!

Sync won’t start. I say: “Syncing file 1 of 14”, with 0%, then errors out to Bluetooth out after several minutes, and the Bluetooth can’t sync.

My versions:

FIrmware 1.0, Wifi Firmware V6

Software version 0.5.15+247

I have 14 recordings and I can’t sync.

I’m not sure what to try next.

Thanks.

2

hey @accjr2000 attaching @bharat here meanwhile i would suggest using usb web sync for immediate syncing! Pocket Web is live (Beta)! And Happy Halloween! 🎃

3

That works to sync the immediate files I needed, but the sync via web app stopped at 64%.
I will try to figure out which recording is causing the issue and delete it. I don’t have time today, perhaps tomorrow.

Thanks.

4

hey @accjr2000 this should’t be happening I have escalated this my team will get in touch

5

attaching @chay here as well

6

Hey

We are fixing the issue, once done will let you know here

Thanks for reporting

7

Hey @accjr2000

We pushed a fix for this, please check now and let us know

Thanks

8

Same situation here - my last sync was 11/24

9

Thanks for the fast action.
What was updated? Nothing shows a new version on my end.
I checked the app (iOS here), firmware, WiFi firmware.
I tried it again, and it still hangs on syncing (using the USB mode).

10

Hey @accjr2000 @Travis_KickstandAi I have reached out to you on DM’s so that I can better sort this issue

11

I thought I was experiencing the same thing, but I forgot one thing. You have to enable location services (at least while using the app) for it to sync. I pray this helps someone. Happy Holydays

12

Wanted to weigh in also. Sync has been getting better as the updates are happening but it seems to stall on the last memory when using WiFi. A restart of the app only sometimes corrects this.

If there are logs or other information I can share to assist please let me know