# Desktop App Recording Failure **URL:** \ **Category:** General\ **Tags:** bug\ **Created:** [February 6, 2026, 4:23pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442 "2026-02-06T16:23:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 6, 2026, 4:23pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/1 "2026-02-06T16:23:35Z")
Just completed a 70 minutes meeting on Microsoft Teams using the Pocket Desktop App to record the meeting, and for some reason the meeting shows up twice in my Knowledge Base but failed to upload. Clicking RETRY does not upload, and on the Android App there is no audio for it to summarize because of the failed upload. Have I lost the contents of this meeting, or can I recover them? ![image](https://canada1.discourse-cdn.com/flex029/uploads/pocket/original/2X/e/e6a8164ccaeb667f3b42c98ac2263016503cde6c.png) ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 6, 2026, 4:37pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/2 "2026-02-06T16:37:51Z")
hey @write2jeff is this windows or macOS? The recordings can be recovered if the delete button was not pressed. We are working on desktop app reliability and given that it’s an early beta we should see improvements going live over next week ---
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 6, 2026, 4:53pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/3 "2026-02-06T16:53:30Z")
It is Windows 11, and I have not pressed the delete button on either of the duplicated conversations. ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 6, 2026, 5:04pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/4 "2026-02-06T17:04:09Z")
dming you about the same! ---
**Author:** ![p\_odoi](https://avatars.discourse-cdn.com/v4/letter/p/94ad74/32.png) [@p\_odoi](https://community.heypocket.com/u/p_odoi)\ **Post date:** [February 7, 2026, 3:36am UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/5 "2026-02-07T03:36:01Z")
I reported the same a few days ago. till seeing the same error. Unbelievable! ![image](https://canada1.discourse-cdn.com/flex029/uploads/pocket/original/2X/e/e51edea9a2c4b4c1006ea15c48529c4c509c2afb.png) ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 7, 2026, 4:29am UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/6 "2026-02-07T04:29:23Z")
hey! just wanted to give some context on the desktop app. we realise that we haven’t provided enough support on the same and we are sorry about it! Given that it’s a very early beta we are working on getting more bandwidth and getting more engineers to work on the same. We are hoping to get a lot more stability in the next few weeks as soon as app, summary and transcript improvements are made on our end ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 7, 2026, 8:10am UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/7 "2026-02-07T08:10:28Z")
we have identified the core cause of this issue we have an update rolling out in the next few hours cc @bharat ---
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 10, 2026, 7:42pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/8 "2026-02-10T19:42:01Z")
I just had a 38 minute meeting in Microsoft Teams on Windows 11, used the Pocket Desktop App to record it, and there is nothing there. The widget was showing that recording was in progress, but there is nothing in the Desktop App, and no file in the local directory to correspond to the recording. ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 10, 2026, 7:42pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/9 "2026-02-10T19:42:48Z")
hey was the recording stopped? ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 10, 2026, 7:44pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/10 "2026-02-10T19:44:21Z")
was there an error like above? for the same ---
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 10, 2026, 9:39pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/11 "2026-02-10T21:39:09Z")
The recording was not stopped, and there was no error. I clicked STOP in the widget to end the recording after the call. But there is no record of the recording. This may be a broader issue, as I have since had two phone calls that I recorded using the device and my phone, but they will not transcribe, despite appearing to go through the process of transcribing the audio, extracting key points, and writing the summary. I have attempted to use both Gemini 3.0 and ChatGPT 5.2 to transcribe an summarize. Both have failed. ![image](https://canada1.discourse-cdn.com/flex029/uploads/pocket/original/2X/b/b4b0a642eccf3a82a8bf383cb20b778002b33aa1.png) ---
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 10, 2026, 10:03pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/12 "2026-02-10T22:03:36Z")
In order to resolve this last issue, I downloaded the audio (from within the Desktop App) and then uploaded it back into the Desktop App, and it worked fine. This is weird, as both of these were recorded on the device over my cell phone. I have deleted the offending items highlighted now that I have recovered them via the audio files. ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 10, 2026, 10:04pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/13 "2026-02-10T22:04:07Z")
hey @write2jeff I am looking into the specific issue keeping you updated! ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 10, 2026, 10:56pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/14 "2026-02-10T22:56:38Z")
hey! we have identified the issue tied to a downstream provider, we have mitigated this ---
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 13, 2026, 4:19pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/15 "2026-02-13T16:19:04Z")
I am continuing to have issues using the Desktop app to record meetings in Microsoft Teams on Windows 11. It began Wednesday morning, when in the middle of a meeting while recording the transcript stopped updating. This morning I had a meeting in Teams with me and one colleague. I was using bluetooth earbuds, and my side of the conversation was not recorded at all. I tried switching to external mics, but my side of the meeting was not recorded. I now have a one-sided 24 minute conversation in my recordings. ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 13, 2026, 4:28pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/16 "2026-02-13T16:28:46Z")
hey @write2jeff we are figuring out what happened we had someone else face this issue but no updates have been made to the desktop app in this regard. Meanwhile we suggest using the Pocket device thanks ---
**Author:** ![bduden](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/bduden/32/1588_2.png) [@bduden](https://community.heypocket.com/u/bduden)\ **Post date:** [February 13, 2026, 5:24pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/17 "2026-02-13T17:24:11Z")
link to my issue on a mac but same problem > [@Transcript not picking up speaker](https://community.heypocket.com/t/transcript-not-picking-up-speaker/1475): > > I recently had a 1:1 meeting via Teams where I used the web app for Mac OS. Throughout the almost hour-long meeting, pocket-recorded the entire meeting as one speaker. It did not seem to pick up or separate the conversation between the two speakers. ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 13, 2026, 5:30pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/18 "2026-02-13T17:30:19Z")
found the fix rolling out an ota update for the same! ---
**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\ **Post date:** [February 13, 2026, 6:23pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/19 "2026-02-13T18:23:15Z")
0.2.26 is live with fixes please do let us know ---
**Author:** ![write2jeff](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/write2jeff/32/1685_2.png) [@write2jeff](https://community.heypocket.com/u/write2jeff)\ **Post date:** [February 13, 2026, 8:52pm UTC](https://community.heypocket.com/t/desktop-app-recording-failure/1442/20 "2026-02-13T20:52:52Z")
I just updated and tested the desktop app, and recording works correctly now. Thank you! [Next page](https://community.heypocket.com/t/desktop-app-recording-failure/1442.md?page=2)