Device button not working. Must record through app

I don’t know if I’m doing something wrong or if my device is a lemon, but the side button does not initiate recordings. I’ve tried everything. I’ve uninstalled, I’ve reinstalled, nothing changes. It works to turn the device on and off, but it will not initiate or stop a recording. I can only do that via the app on my iPhone.

Am I doing missing something? Or do I need to get the device replaced?

Hey @bradleybrad could you please email us at hey@heypocket.com! We will take care of this for you