# Firmware Updates to v4 "successfully", but the app says it's still v3

**URL:** <https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407>\
**Category:** General\
**Created:** [October 20, 2025, 1:32pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407 "2025-10-20T13:32:18Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![tommax](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@tommax](https://community.heypocket.com/u/tommax)\
**Post date:** [October 20, 2025, 1:32pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/1 "2025-10-20T13:32:18Z")

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I was able to supposedly update the wifi firmware to v4. I followed the new guide to change the DNS. The phone connects, the app reports that it was successfully updated, but when I go to settings in the app, it says v3, not v4. Each time I open the app, it asks me to update to v4.

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**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\
**Post date:** [October 20, 2025, 1:35pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/2 "2025-10-20T13:35:15Z")

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Hey please restart the device and let us know if you are still facing this issue, you can mail us at [hey@heypocket.com](mailto:hey@heypocket.com) we will help us out as well!

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**Author:** ![tommax](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@tommax](https://community.heypocket.com/u/tommax)\
**Post date:** [October 20, 2025, 1:58pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/3 "2025-10-20T13:58:51Z")

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I restarted the device and my phone, tried again. It says the firmware was updated successfully, but the app still says v3. There were no error messages. Any ideas of what I should try next?

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**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\
**Post date:** [October 20, 2025, 6:37pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/4 "2025-10-20T18:37:58Z")

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Email support and we will take this up and see what’s happening.

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**Author:** ![jsage](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/jsage/32/442_2.png) [@jsage](https://community.heypocket.com/u/jsage)\
**Post date:** [October 20, 2025, 8:15pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/5 "2025-10-20T20:15:19Z")

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This happened to me as well, but it changed over night from “v3” to “v4”. The display just needed to think about it, I suppose 😉

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**Author:** ![Rahul](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/rahul/32/223_2.png) [@Rahul](https://community.heypocket.com/u/Rahul)\
**Post date:** [October 20, 2025, 8:30pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/6 "2025-10-20T20:30:52Z")

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Yes. Same for me. Tried all this and still nothing.

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**Author:** ![mhirrrr](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@mhirrrr](https://community.heypocket.com/u/mhirrrr)\
**Post date:** [October 20, 2025, 8:33pm UTC](https://community.heypocket.com/t/firmware-updates-to-v4-successfully-but-the-app-says-its-still-v3/407/7 "2025-10-20T20:33:54Z")

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hey @Rahul please reach out to us on [hey@heypocket.com](mailto:hey@heypocket.com)