# How to Set Up Your Pocket **URL:** \ **Category:** Get Started & Setup\ **Created:** [October 1, 2025, 4:33am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12 "2025-10-01T04:33:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 1, 2025, 4:33am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/1 "2025-10-01T04:33:29Z")
This guide will walk you through the first-time setup process for your Pocket device: unboxing, charging, pairing with the Pocket app, and capturing your first conversation. > **[Pocket Guide | Help Center](https://guide.heypocket.com)** > > Learn how to set up, pair, and master your Pocket — the world’s first AI Thought Companion. Watch quick videos, explore Light Indicator meanings, and get started in minutes. ---
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 1, 2025, 4:48am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/2 "2025-10-01T04:48:58Z")
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**Author:** ![Jenkush](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@Jenkush](https://community.heypocket.com/u/Jenkush)\ **Post date:** [October 1, 2025, 7:02am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/3 "2025-10-01T07:02:28Z")
So excited! Eager to try not having to open my phone and figure out what app to use over and over throughout the day and late into the night, when I have my very best brainstorms! ---
**Author:** ![Haarith](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/haarith/32/89_2.png) [@Haarith](https://community.heypocket.com/u/Haarith)\ **Post date:** [October 2, 2025, 12:37pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/4 "2025-10-02T12:37:34Z")
+100 to this 🙂 ..also very excited / curious on how it organizes group chats . ---
**Author:** ![amandasummer](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@amandasummer](https://community.heypocket.com/u/amandasummer)\ **Post date:** [October 7, 2025, 7:25pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/5 "2025-10-07T19:25:30Z")
I was so excited to get my Pocket in the mail today. I unboxed her, turned it on, would not pair with my phone. A device popped up showing a different serial # and color than mine. click on it and it tells me it cant connect and to restart the device. Did that at least 10 times. Restarted my phone, plugged it in and charged it for a while. tried again and now it wont even power on. Dissapointment to say the least. ---
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 7, 2025, 7:48pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/6 "2025-10-07T19:48:52Z")
@amandasummer Could you share a screen recording. Here to help and debug! And will obviously replace if there is an issue. Your device comes with a standard warranty. The serial number on the box is common for everyone and it is for us to track which batch your Pocket came from, it will be different than the one shown on the screen during pairing which is your actual device ID ---
**Author:** ![amandasummer](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@amandasummer](https://community.heypocket.com/u/amandasummer)\ **Post date:** [October 7, 2025, 8:00pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/7 "2025-10-07T20:00:30Z")
![1000021662](https://canada1.discourse-cdn.com/flex029/uploads/pocket/original/1X/f98ee9b7505ab0b38f5dee36fdc9c9b96516077d.jpeg) it seems like it has maybe been paired before? It says to hold for 5 seconds and the blue light should be “breathing” . it is always solid no matter what I do. Is there a way to factory reset? ---
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 7, 2025, 8:52pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/8 "2025-10-07T20:52:14Z")
Try this to reset your device: 1. Triple-click the side button. 2. The LED will start blinking red immediately. 3. While it’s blinking red, hold the side button then release it when the light starts breathing blue again. After that, close the Pocket app completely from the background. Reopen it, sign in using the same email as before, and try again. I’m here to help, come back with the results! ---
**Author:** ![RelleFabulous](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/rellefabulous/32/262_2.png) [@RelleFabulous](https://community.heypocket.com/u/RelleFabulous)\ **Post date:** [October 7, 2025, 9:05pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/9 "2025-10-07T21:05:32Z")
Is it possible to connect it to more than one device at a time? ---
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 7, 2025, 9:19pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/10 "2025-10-07T21:19:31Z")
Yes, If you login through the same account on both of your phones. But do remember you have to completely close the Pocket app and remove it from background on one of the phones to connect on another. ---
**Author:** ![amandasummer](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@amandasummer](https://community.heypocket.com/u/amandasummer)\ **Post date:** [October 7, 2025, 10:28pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/11 "2025-10-07T22:28:16Z")
Tried it and it still does the same thing. Blue light always solid and wont connect ---
**Author:** ![RelleFabulous](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/rellefabulous/32/262_2.png) [@RelleFabulous](https://community.heypocket.com/u/RelleFabulous)\ **Post date:** [October 7, 2025, 10:57pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/12 "2025-10-07T22:57:58Z")
Thank you for the prompt response! ---
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 7, 2025, 11:34pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/13 "2025-10-07T23:34:16Z")
Check your DMs, happy to hop on call to debug the issue and find a solution here. ---
**Author:** ![Akshay](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/akshay/32/11_2.png) [@Akshay](https://community.heypocket.com/u/Akshay)\ **Post date:** [October 8, 2025, 4:43am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/14 "2025-10-08T04:43:01Z")
@amandasummer now that your issue is solved, you can help others out too If anyone’s having trouble resetting the device, please walk them through how to reset their device 🥂 ---
**Author:** ![meganalexa](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@meganalexa](https://community.heypocket.com/u/meganalexa)\ **Post date:** [October 10, 2025, 12:56am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/15 "2025-10-10T00:56:07Z")
I’m having the same issue! My device pops up in my app, but every time I click the device I get a connection error. My device also won’t go into blue “breathing” mode — only solid blue. ![IMG_1723](https://canada1.discourse-cdn.com/flex029/uploads/pocket/original/1X/e7d298339e1e6b7001045f3938e390f2161b7dd3.jpeg) ---
**Author:** ![meganalexa](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@meganalexa](https://community.heypocket.com/u/meganalexa)\ **Post date:** [October 10, 2025, 12:58am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/16 "2025-10-10T00:58:56Z")
@Akshay This worked to fix the issue! Thanks! Can you add this to the troubleshooting page on the help docs? ---
**Author:** ![Rollocks](https://avatars.discourse-cdn.com/v4/letter/r/90ced4/32.png) [@Rollocks](https://community.heypocket.com/u/Rollocks)\ **Post date:** [October 10, 2025, 2:40am UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/17 "2025-10-10T02:40:23Z")
> [@Akshay](#): > > Yes, If you login through the same account on both of your phones. But do remember you have to completely close the Pocket app and remove it from background on one of the phones to connect on another. Will it connect with an iPad? ---
**Author:** ![MPlumer](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@MPlumer](https://community.heypocket.com/u/MPlumer)\ **Post date:** [October 14, 2025, 7:19pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/18 "2025-10-14T19:19:04Z")
I came looking for a solution to this and it worked. Thanks! ---
**Author:** ![JoDor](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/jodor/32/635_2.png) [@JoDor](https://community.heypocket.com/u/JoDor)\ **Post date:** [October 14, 2025, 7:43pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/19 "2025-10-14T19:43:36Z")
Did you log onto the app and follow its instructions? I had the same issue until I paired it through the app ---
**Author:** ![Kinney](https://avatars.discourse-cdn.com/v4/letter/k/b38774/32.png) [@Kinney](https://community.heypocket.com/u/Kinney)\ **Post date:** [October 18, 2025, 9:20pm UTC](https://community.heypocket.com/t/how-to-set-up-your-pocket/12/20 "2025-10-18T21:20:37Z")
Received today Oct 18, unboxed, setup, and tested in 5 minutes. [Next page](https://community.heypocket.com/t/how-to-set-up-your-pocket/12.md?page=2)