# Mac desktop app recorded a high pitch sound instead of the conversation

**URL:** <https://community.heypocket.com/t/mac-desktop-app-recorded-a-high-pitch-sound-instead-of-the-conversation/2293>\
**Category:** General\
**Tags:** bug\
**Created:** [October 15, 2026, 9:55am UTC](https://community.heypocket.com/t/mac-desktop-app-recorded-a-high-pitch-sound-instead-of-the-conversation/2293 "2026-10-15T09:55:47Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![vmeister](https://avatars.discourse-cdn.com/v4/letter/v/73ab20/32.png) [@vmeister](https://community.heypocket.com/u/vmeister)\
**Post date:** [October 15, 2026, 9:55am UTC](https://community.heypocket.com/t/mac-desktop-app-recorded-a-high-pitch-sound-instead-of-the-conversation/2293/1 "2026-10-15T09:55:48Z")

</div>

there was an update pending on the app but it said i could proceed with my recording without needing to update. i had 3 calls back to back which i thought had all recorded. then i updated the app. when i went back to see the summary the recordings were just a high pitch sound for the duration of the call - no transcript or summary available. this is a huge bug

either you force an update or you warn that recordings may be compromised if there is a pending update that is ignored. this has happened to me twice this week - one call on monday and 3 calls today.

i’ve been using the desktop app for over one month with no issues. disappointing that it has failed me so badly this week