# Need help to get to work first time

**URL:** <https://community.heypocket.com/t/need-help-to-get-to-work-first-time/468>\
**Category:** Get Started & Setup\
**Created:** [October 23, 2025, 12:16pm UTC](https://community.heypocket.com/t/need-help-to-get-to-work-first-time/468 "2025-10-23T12:16:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dbever](https://avatars.discourse-cdn.com/v4/letter/d/ea5d25/32.png) [@dbever](https://community.heypocket.com/u/dbever)\
**Post date:** [October 23, 2025, 12:16pm UTC](https://community.heypocket.com/t/need-help-to-get-to-work-first-time/468/1 "2025-10-23T12:16:27Z")

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Hoping someone can tell me what I might be doing wrong? Every time I turn on Pocket, I have to go through the same steps as the first time (setup, voice recognition, etc.) and when I try to ask for a summary of a conversation it says “Hang tight, we’re pulling out the key points” and it’s stuck there, it could be for hours. It never proceeds beyond that point. Any ideas? If I can’t get it to work it’s pretty useless for me ☹

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**Author:** ![SM7](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/sm7/32/65_2.png) [@SM7](https://community.heypocket.com/u/SM7)\
**Post date:** [October 23, 2025, 12:27pm UTC](https://community.heypocket.com/t/need-help-to-get-to-work-first-time/468/2 "2025-10-23T12:27:47Z")

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I would email [hey@heypocket.com](mailto:hey@heypocket.com) so they can look into this for you

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**Author:** ![dbever](https://avatars.discourse-cdn.com/v4/letter/d/ea5d25/32.png) [@dbever](https://community.heypocket.com/u/dbever)\
**Post date:** [October 23, 2025, 12:35pm UTC](https://community.heypocket.com/t/need-help-to-get-to-work-first-time/468/3 "2025-10-23T12:35:22Z")

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Good idea, thanks, thought this was the preferred option to seek help.

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**Author:** ![SM7](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/sm7/32/65_2.png) [@SM7](https://community.heypocket.com/u/SM7)\
**Post date:** [October 23, 2025, 1:16pm UTC](https://community.heypocket.com/t/need-help-to-get-to-work-first-time/468/4 "2025-10-23T13:16:52Z")

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I understand. I’ve just seen most of the time they have been asking us to email them