# Pocket won’t connect after firmware update **URL:** \ **Category:** General\ **Created:** [October 4, 2026, 2:29am UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253 "2026-10-04T02:29:10Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Xcom](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/xcom/32/2659_2.png) [@Xcom](https://community.heypocket.com/u/Xcom)\ **Post date:** [October 4, 2026, 2:29am UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253/1 "2026-10-04T02:29:10Z")
Has anyone else experienced this after updating their Pocket? Immediately after the firmware update, my device stopped connecting and became unresponsive with a solid blue light. Holding the side button for five seconds would not turn it off. I completed the factory-reset sequence: triple-click, then hold during the red blinking. It returned to breathing blue, but when I tapped Connect in the app, the light turned solid blue and the app showed **“Could not connect to Pocket.”** My setup: - Pocket app: **0.6.86+5929** - iPhone iOS: **27.2** I contacted support and provided the requested details, but I haven’t received a follow-up response yet. The device is still unusable. Has anyone found a fix? Could someone from the Pocket team help with firmware recovery or advise whether a replacement is needed? Thanks, Larry ---
**Author:** ![bharat](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/bharat/32/1156_2.png) [@bharat](https://community.heypocket.com/u/bharat)\ **Post date:** [October 4, 2026, 8:07am UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253/2 "2026-10-04T08:07:46Z")
Hi Larry, After a firmware update, Pocket restarts on its own, which usually takes about 10–15 seconds. If it still isn’t connecting after that, you can force a restart by holding the button for 15 seconds. If the issue persists, please DM me: - The email you used for your account - The firmware version you updated to - A short video of what you’re seeing I’ll take a closer look from there. ---
**Author:** ![Xcom](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/xcom/32/2659_2.png) [@Xcom](https://community.heypocket.com/u/Xcom)\ **Post date:** [October 4, 2026, 5:20pm UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253/3 "2026-10-04T17:20:31Z")
Thanks! I sent you a DM. ---
**Author:** ![Xcom](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/xcom/32/2659_2.png) [@Xcom](https://community.heypocket.com/u/Xcom)\ **Post date:** [October 10, 2026, 6:29am UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253/4 "2026-10-10T06:29:44Z")
I still have no resolution to this. My pocket is not useable, no point in having the subscription if my pocket is a brick, so I have canceled my Pocket pro. ---
**Author:** ![Xcom](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/xcom/32/2659_2.png) [@Xcom](https://community.heypocket.com/u/Xcom)\ **Post date:** [October 14, 2026, 3:12am UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253/5 "2026-10-14T03:12:05Z")
Is there a warranty for replacement? My return window to Amazon has closed and I have had very little support in getting this working. ---
**Author:** ![bharat](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.heypocket.com/bharat/32/1156_2.png) [@bharat](https://community.heypocket.com/u/bharat)\ **Post date:** [October 14, 2026, 2:15pm UTC](https://community.heypocket.com/t/pocket-won-t-connect-after-firmware-update/2253/6 "2026-10-14T14:15:53Z")
Hi @Xcom, Sorry for the delay, We’ll get it replaced for you. Our team will reach out via email shortly.