Got my Pocket for Father’s Day 2026. Used it about a dozen times for taking notes from seminars and webinars. It’s now September 2026 and the power button isn’t operating as it should. It’s no longer smoothly turning on or off, and getting to record mode is nearly impossible. It’s like the internal switchgear is already worn out. Disappointed to say the least.
Hello Rae! Can you send us a message to hey@heypocket.com? The team ther will get you sorted
The same thing is happening to me. I will email the support team, but wanted to add to this thread so others could add & confirm that this may not be an isolated issue.
I’m having the same issue. The device turns on ok but when I press for record nothing happens, and if it does then it will not turn off when I’ve finished recording. To get out I have to turn the device off.
Thanks for the email link I will follow up with that too to get this sorted.
Hello Guys! Please message hey@heypocket.com and we will investigate.
Thank you Pocket service team for the amazingly quick response to my email request for help, and the tips you gave to fix the problem . All sorted as per your advice and I’m now back on track. Thank you.
No problem Aon!
Let us know if you have any further questions; we are here to help!
I’m having the same problem too - will message as suggested.
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No problem Carol! We will assist via email!