I loved my Pocket until this morning! It is fully charged and paired, but when I click the record button, the device vibrates, the light stays blue, and no recording occurs. I have turned it on and off; I even tried to reset it (by clicking the button three times), but the light remains solid blue. Also, the sync is hanging in the app (just spins and spins) even though it says the device is connected.
PLEASE HELP!
Hello there! If you try To start a recording using the Pocket app, are you able to start it? Does it record audio? Does the LED light change to the amber color? Please let us know.
No. When I click the button, the device buzzes, but the light stays blue. Now, when I try to record, it says my storage is full. Is that possible so soon?
Oh I see! Seems like a hardware issue, I will send you a DM!
I have the exact same issue with my new Pocket. Have not even had it a week and stuck in the same loop. Were you ever able to get this resolved?
Yes. Customer service reached out immediately and replaced my Pocket. I hope they get back to you, too.
Hello Mrog! Can you please send me a DM with your email and order #?