# Sync by WiFi always fails, iPhone latest iOS
**URL:** https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776
**Category:** General
**Created:** [November 5, 2025, 1:23pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776 "2025-11-05T13:23:15Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Richard](https://community.heypocket.com/u/Richard)
#### Post date: [November 5, 2025, 1:23pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/1 "2025-11-05T13:23:15Z")
Can anyone help getting WiFi sync working? Here’s what I’m finding, some “Bug” suggestions below:
1. “… Files ready to Sync” – I get “Unable to join Wifi POCKET…”
2. Try the hint in suggested guide, “Quickly reset DNS to 0.0.0.0” so I try to do that but cannot do it fast enough, I get “Unable to join” sync failed. Please explain further or give us a better work-around.
3. From “Unable to connect” I go to iPhone settings, see the WiFi access point “POCKET…”, tap that access point, try to join. But this requires a password, one we don’t have. Please tell us a password for the POCKET WiFi so we can connect at this point.
4. Try again sync files by WiFi. This time, quickly go to iPhone Settings…. WiFI… Tap POCKET access point, verify that DNS is Manual and 0.0.0.0, maybe connection will work this time. It does not. Same failure, “Unable to connect.”
5. WiFi firmware v6 available… OK this might solve the problem, I tap that. There’s no option to do this by Bluetooth, just Wifi. Connecting to WiFi… Join. “Update in progress,” but then “Update failed, Socket exception…” message flashes for 2 seconds, disappears before I can read the rest of the message. If WiFi firmware v6 will solve the WiFi problem, can you please set up so that update can proceed by Bluetooth? And, please leave error messages up until we clear them.
6. Try to sync latest recordings from Pocket to phone. Start Sync… WiFi Sync… “Syncing file 1 of 5”… “Join.” Syncing shows zero percent. For a long time. Then, Pocket screen goes back to “5 files ready to sync.” Please show an error message when Sync fails.
7. Repeat #5, with Bluetooth Sync… Syncing file 1 of 5… After ten minutes, we have 12%. Friends, there must be something wrong here, Bluetooth file transfer just cannot be this slow.
Looking for help getting the WiFi firmware update v6
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### Author:  [@bharat](https://community.heypocket.com/u/bharat)
#### Post date: [November 5, 2025, 1:29pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/2 "2025-11-05T13:29:38Z")
Hey @Richard, DMed you to get more information.
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### Author:  [@Katie8542](https://community.heypocket.com/u/Katie8542)
#### Post date: [November 5, 2025, 7:32pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/3 "2025-11-05T19:32:40Z")
I’m having the same issue! ☹
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### Author:  [@bharat](https://community.heypocket.com/u/bharat)
#### Post date: [November 5, 2025, 7:55pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/4 "2025-11-05T19:55:27Z")
Hey @Katie8542, DMed you
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### Author:  [@Richard](https://community.heypocket.com/u/Richard)
#### Post date: [November 5, 2025, 10:06pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/5 "2025-11-05T22:06:08Z")
Appreciate the immediate response from Pocket. They are working on it.
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### Author:  [@Raleighwood](https://community.heypocket.com/u/Raleighwood)
#### Post date: [November 6, 2025, 1:41am UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/6 "2025-11-06T01:41:20Z")
I’m having a similar issue. Mine will connect once, get to 2% and then the WiFi will disconnect. I’ll restart the app and try again, but it says unable to connect every time until I restart my phone. Then it goes through the same cycle. I updated today too.
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### Author:  [@EJBrooksby](https://community.heypocket.com/u/EJBrooksby)
#### Post date: [November 6, 2025, 6:48pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/7 "2025-11-06T18:48:39Z")
My Sync connects to the Pocket WiFi and then hangs at 1-3% and never advances.
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### Author:  [@mhirrrr](https://community.heypocket.com/u/mhirrrr)
#### Post date: [November 6, 2025, 6:50pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/8 "2025-11-06T18:50:47Z")
hey @Raleighwood @EJBrooksby me and my colleague @bharat are looking into this could you confirm if you have upgraded to the latest wifi firmware version? or if you could send us some details on [hey@heypocket.com](mailto:hey@heypocket.com) it will help us investigate better
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### Author:  [@EJBrooksby](https://community.heypocket.com/u/EJBrooksby)
#### Post date: [November 6, 2025, 7:20pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/9 "2025-11-06T19:20:05Z")
I updated the firmware last night, hoping it would resolve the issue. It did not.
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### Author:  [@Raleighwood](https://community.heypocket.com/u/Raleighwood)
#### Post date: [November 6, 2025, 11:48pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/10 "2025-11-06T23:48:58Z")
Yes same. I am on 0.4.6+213
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### Author:  [@Richard](https://community.heypocket.com/u/Richard)
#### Post date: [November 7, 2025, 6:44pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/11 "2025-11-07T18:44:56Z")
@mhirrrr @bharat
You ask “How you updated to latest WiFi firmware?”
No, that’s just the problem. That update requires WiFi which is not working for me. Any work-arounds? Any way to get the WiFi update by Bluetooth?
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### Author:  [@tdunruh1](https://community.heypocket.com/u/tdunruh1)
#### Post date: [November 9, 2025, 7:49pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/12 "2025-11-09T19:49:11Z")
Same here. Failed sync several times. Bluetooth starts over evwytime phone sleeps, and its so slow, can’t sit and tap the phone for hours. Makes the device useless, since you can’t access any recording until it syncs.
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### Author:  [@mhirrrr](https://community.heypocket.com/u/mhirrrr)
#### Post date: [November 9, 2025, 7:52pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/13 "2025-11-09T19:52:08Z")
attaching @bharat to take a look at this thanks!
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### Author:  [@bharat](https://community.heypocket.com/u/bharat)
#### Post date: [November 10, 2025, 1:14pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/14 "2025-11-10T13:14:35Z")
> [@tdunruh1](#):
>
> Same here. Failed sync several times. Bluetooth starts over evwytime phone sleeps, and its so slow, can’t sit and tap the phone for hours. Makes the device useless, since you can’t access any recording until it syncs.
Hey Adam,
**Please try these troubleshooting steps to fix the Wi-Fi Sync/Firmware issue**
1. Restart the app – close it completely, then reopen and retry.
2. Stay close to the device – keep your phone near the Pocket Wi-Fi.
3. Disable mobile hotspot – turn it off if it’s active.
4. Enable location services – the app may need it for Wi-Fi discovery.
5. Turn off battery saver mode – it can interfere with background processes.
6. Keep the app in the foreground – don’t minimize it for at least 30 seconds during connection.
7. Forget Pocket Wifi - go to Wi-Fi settings → Saved networks, find the network starting with “PKT,” tap Forget, then try connecting again.
8. Disable VPN – if a VPN is on, turn it off before retrying.
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### Author:  [@Richard](https://community.heypocket.com/u/Richard)
#### Post date: [November 11, 2025, 2:23am UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/15 "2025-11-11T02:23:45Z")
Hey Friends -
I got a modest improvement in WiFi sync on my iPhone by
- Settings… Apps… Pocket
- Turn on “Local Network”
Now WiFi sync works sometimes (maybe 2/3 of the time) and fails in middle of sync (maybe 1/3 of the time)
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### Author:  [@parthogiri](https://community.heypocket.com/u/parthogiri)
#### Post date: [November 30, 2025, 7:15pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/16 "2025-11-30T19:15:46Z")
I am having the same issues. Has anyone found a fix, or the password?
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### Author:  [@bharat](https://community.heypocket.com/u/bharat)
#### Post date: [December 1, 2025, 11:23am UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/17 "2025-12-01T11:23:23Z")
Hey Parth,
DMed you to get more information on this.
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### Author:  [@MrDigital](https://community.heypocket.com/u/MrDigital)
#### Post date: [December 1, 2025, 8:47pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/18 "2025-12-01T20:47:20Z")
I’ve had the issue of not being able to upgrade my WiFi firmware since I got the device, still on its original v3. I’ve had conversations with support via email and such but so far no luck. If anyone else has any more ideas I’m certainly open to try anything. I’ve also tried both iPhones and found an old Android phone with the same results.
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### Author:  [@lazerexp](https://community.heypocket.com/u/lazerexp)
#### Post date: [December 4, 2025, 12:55am UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/19 "2025-12-04T00:55:02Z")
I am having similar issues. I have to reboot the Pocket to get wifi to work. It will work for that entire session then the next day have to reboot to be able to connect. iPhone 17 Pro Max on latest iOS software and pocket software/firmware.
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### Author:  [@phdigital](https://community.heypocket.com/u/phdigital)
#### Post date: [December 11, 2025, 2:57pm UTC](https://community.heypocket.com/t/sync-by-wifi-always-fails-iphone-latest-ios/776/20 "2025-12-11T14:57:40Z")
No matter what I do, WiFi sync always, always fails. I’m running the latest versions of everything on iOS, and it will not work. Do I have bad hardware? That’s what I’m starting to think at this point.
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