Billing & MCP Access Issue – Bit of a Mess, Apologies in Advance
Hey all,
I wanted to post this here to hopefully get some clarity
Here’s where things went sideways:
I originally purchased the yearly bundle through the website. At some point before the trial period ended, I switched to a monthly plan and was charged. After that, I lost access to MCP. I then canceled the monthly subscription and returned to it a day later – was charged again – and still have no MCP access through the Claude web app.
I’ll be honest, I’ve been trying to troubleshoot this on my own and I think I’ve made things messier in the process. At this point I’m not entirely sure what my current subscription state even looks like. It originally was purchesed and registered under my gmail (email only) Then I accidentally used google to log in. Not sure if thats where my problem started at the point it registered montly.
On a positive note – everyone I’ve been demoing the hardware to has had a great reaction to it, so that’s encouraging. I just want to get the access situation sorted out so I can keep moving forward. I manage a semi large work force and have 5 to 6 meetings a day and daily logistic updates from my employees.
If anyone has run into something similar, or if a mod can point me in the right direction, I’d really appreciate it. And again, sorry for any extra work this has created on the support side