Just opened my beautiful Pink Pocket. While setting it up in the app it is telling me I only get 1 month of free pro and I’m on the $19.99 monthly billing plan. After 30 days I will get a reminder to enroll and subscribe to pro. Could you please help me and explain. I am a founding member I thought we didn’t have to pay a monthly fee.
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Related question: I preordered an annual Pro subscription - how do we activate it on the app?
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Please sign into the app using the same email you used to purchase Pocket. That should automatically apply your access and remove the Pro paywall. If it doesn’t, tell me and I’ll fix it
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Just notified the team, you should be able to refresh your app in a few minutes and it should be fixed. This is actually automated but having some early hiccups. But you are in good hands!
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I have been trying but for some reason it wont let me sign in with my account it is hooked to an account I don’t have.
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Replying over chat since I need your email, check your DMs. Thank you!
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I am having the same issue. I used the email address that I used for my purchase and still, after a free trial I have to pay 19.99
Answered in detail here
https://community.heypocket.com/t/what-founding-members-get-vs-new-customers-faq/180/45
I just paid the subscription fee and the features appeared automatically. Then I cancelled in the android Play app…”
You have signed up for a trial subscription from Open Vision Engineering, Inc. on Google Play. Your trial will end on Jan 14, 2026. You will be automatically charged the subscription cost (currently $19.99/month) at the end of your trial unless canceled. You can cancel anytime. Manage your subscriptions”
Quick question…every time I close the app, it requires me to be verified through email. Is this normal? I’ve had to get 5 verification numbers so far today
Shouldn’t be the case @mhirrrr take a look
hey @Linda dming you about this
Same here, so I’m on an apple. It just says 19.99 after 1 month free. My email on apple is the same email I first signed up with. At least I’m assuming since that’s where all my pocket emails are coming to me. So do I complete the purchase if I’m understanding this thread and it should adjust to 3 from there?
I am having this same issue
Apple sign in creates an anonymous email on sign in, so we have to manually give you entitlement because we won’t know what’s your actual email. Contact support hey@heypocket.com and they will sort it for you.
Thanks, I reached out to them over the weekend per your suggestion. Waiting, hopefully soon. Thanks you for your help. M. Ede
Yes it’s just a small team of 2 including my co founder gabriel replying to support emails. We are adding more people to the support team but if you have a delayed response that is why
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You’ll get there. Seems like the kickstarter has got you all busy. Thats a good sign.
I’m holding off for now ; Founding Members already have lifetime Core access, and subscribing through Apple could override that tag. Waiting for Pocket to confirm before touching anything.
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Hi, so I did receive my 3 months adjusted on iPhone offer. Thanks!
I’m having the same issue. I shouldn’t be paying the monthly fee.
Same issue here… emailed support hopefully this can be resolved asap