Pro Subscription not loading?

General
1

Just got my Pocket! I purchased the Pro subscription but it’s not showing up as purchased in my app. How do I unlock all the Pro features? When I go into “try pocket Pro” I see a button that says restore subscription but that button doesn’t do anything. Anyone else run into this issue?

1 Like
2

It looks like this account doesn’t have Pocket Pro. If you did purchase Pro, you’re likely signed in with a different email/Apple ID.

Fix: In the app go to Profile → Sign out, then sign back in with the email/Apple ID you used to buy Pro. If your Pocket is paired to another account, go to Profile → Reset Device and pair again.

If you’re unsure which email you used, forward your receipt (or the emails you might’ve used) to hey@heypocket.com and we’ll sort it out.

Difference between Founding Members and Pro users here: https://community.heypocket.com/t/what-founding-members-get-vs-new-customers-faq/180/44

1 Like
3

OK, I’ll send over an email. I definitely purchased it a few days ago and see the charge in my credit card :slight_smile: :slight_smile:

4

There it is, I see it now, close and open the app and you should see your Pro Sub.

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5

Awesome, thank you!! :slight_smile:

Working as expected now!

2 Likes
6

I can’t see my 15-month Pocket Pro subscription. Not sure how to proceed. I’ve reset my Pocket but still no joy.

7

Fixed it for you, please close and open the app and you are good to go!

1 Like
8

Thanks, Akshay - I see it now in my profile!

2 Likes
9

I just got my pocket today. I also have pocket pro but it is not activated. Can you please Activate? I sent email to your support but no response.

10

hey please allow support to get back to you we are a bit delayed in respond due to the holidays if there is anything I can help out with please feel free to message me your details

11

My Pro subscription is not loading either. Can you help?

12

I’ve messaged you. Please let me know more details so I can help you out.

13

I tried this but my 6 months Pro subscription isn’t loading.

Could you help me with this? I purchased the subscription with the same email address that I used to purchase the device.

14

have messaged you @Bluerayvn on dm!

15

I am having the same issue. kenziepaige44@gmail.com. Please help(:

16

Attaching @bharat here

17

Hey, we have applied the same. If you just restart the app, you should be good to go

18

Could you please reload my Pro subscription that I purchased at checkout?

Thank you

19

done! you can just restart the app thanks

1 Like
20

Very quick! Thank you!