Never in my life, a device has died within one day of using it. After like 4 to 5 software updates, it was still giving me continuous software updates And then one of the software updates failed And one of my new recordings wasn’t getting Synced so I turned the Pocket off and now it’s dead. I put it on charge for 4-5 times using different USB-C cables and I can’t see no Light.
hey @Veryduhass sorry for this could just be a hardware issue, giving you a text to get you sorted out!
I had the exact same issue. It was keep blinking blue, and after update it went silent.
I charged it for several hours, but it still dead. What should I do?
Hey @Amjad just reach out to us on hey@heypocket.com we will get a replacement shipped out!
Same issue. I emailed the tech team earlier today and I am awaiting a response.
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attaching @bharat to help out here!
Your team asked for an email with a video attempting to fix the issue. I have replied with the video (still not working) but have heard nothing further regarding next steps for addressing a nonfunctional device. Can I please get some assistance?
Writing to ask if anyone will respond to this problem. I have done all that you have asked to diagnose this issue with no resolution (the device does not turn on). I have sent you the requested video of my attempt to solve this issue but have had no response in over a week and a half. What do I have to do to get support from your company?
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