I have a recording that is labeled at about 2.5 hours. However, the summary and transcript only cover the first half hour or so. I have attempted to re-do the sync, but the app detects no additional content.
hey @Cazio messaging you regarding this
I’m having this same issue. The meeting shows 1 hour 1 minute, but the transcript stops at 19 minutes and the summary is also only the first 20 minutes or so of the meeting.
Hey @mthomas1987, this could happen sometimes due to transcript provider errors. Please share your conversation title in dm and we will regenerate it for you. Otherwise you can re-import it from your device.
Hey, @bharat thanks for responding. Can you share how I can reimport from the device in case this happens again in the future? When I sync it doesn’t show anything new.
You can reimport any recording from device by navigating to Settings>Storage>“Look up Device Files”
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I have the exact same issue that @Cazio mentioned above, I have recording “labeled” 1 hour and 24 minutes,the conversation only shows up as a 38 second transcription. On my apple device, when I go to settings, and locate “lookup device files” like @bharat mentioned in the comments and try re-syncing, I get the message ( Failed to start download, please contact support). Is there a fix?