I paired Pocket to the wrong email. How do I switch?

Get Started & Setup
1

I signed in with the wrong email. The app says my device is already paired to another account. I want to use a different email (ideally the one I used to purchase because it has my founding status).

Answer
For security, each Pocket device is bound to the account it’s first paired with. To move it to a different email, you must reset the device and sign in again.

Do this:

  1. In the Pocket app: Go to Profile → Reset Device.

    • This erases all recordings stored on the device.

  2. After reset, the device’s LED will return to blinking blue (ready to pair).

  3. In the app, Profile → Sign Out of the current account.

  4. Sign back in with the email you used at purchase

  5. Pair your Pocket again when prompted.

Notes

  • Cloud items tied to the old account remain with that account; the on-device wipe only affects recordings stored on the Pocket device.

  • If you purchased multiple devices or need help reassigning emails, contact support hey@heypocket.com with:

    • Email used at purchase

    • Number of devices bought

    • Emails you want assigned to each device

3 Likes
3

@Akshay I have emailed hey@heypocket.com requesting my purchases (2 devices) to be reassigned to a different email. It’s been over 12 hours. I know y’all are busy, but I didn’t think it’d take this long for someone to reply to my email.

4

We received your request last night. Our team operates on PST hours, usually replying between 10 AM – 5 PM.

We often work late nights out of passion, but officially, that’s our support window.

5 Likes
5

I made the same mistake (used a different email for app log in than the one I used for purchase and couldn’t pair the app with my Pocket. The app doesn’t provide access to Profile to initiate reset. I’m stuck..:disappointed_face:

2 Likes
6

Use the email you initially used to pair pocket with the app, you’ll have access since you signed in with it and also paired Pocket to that email, go to profile and click reset device, once done log out and log back in with the email you used at checkout, re-pair and you’re all set

1 Like
7

Question - i purchased Pocket with a different email than my main email. Is there anything I need to do prior to receiving the device to have it linked to the right email?

1 Like
8

Please email support with your new email address. hey@heypocket.com

2 Likes
9

@Akshay are there plans to introduce a self-service way to update our account email addresses on our profiles? Or if we ever plan to change our email address (and maintain access to all our data and subscription status), do we need to do that via an email to support?

1 Like
10

It will be through support for now as they are tied to a subscription

12

Email hey@heypocket.com with the email you want to switch to and they will be able to change that for you

13

Awesome! I did message them but want to be sure as my device just came in today - i assume i should not pair to the app or sign in right? Does support need to do something on the backend first or do i need to sign in with my preferred email (not the one i purchased with) first?

14

You are free to login with the new email address and send the same to the support email

1 Like
15

When I tried this it wouldn’t let me pair the device to a different email. Said it was already paired.

I reset the device.

I deleted my old account

Quit the app and reopened

Tried to login with the email I purchased it with and it said the device was still attached to the other account.