Hoping someone can tell me what I might be doing wrong? Every time I turn on Pocket, I have to go through the same steps as the first time (setup, voice recognition, etc.) and when I try to ask for a summary of a conversation it says “Hang tight, we’re pulling out the key points” and it’s stuck there, it could be for hours. It never proceeds beyond that point. Any ideas? If I can’t get it to work it’s pretty useless for me 
I would email hey@heypocket.com so they can look into this for you
Good idea, thanks, thought this was the preferred option to seek help.
I understand. I’ve just seen most of the time they have been asking us to email them