Summarizing for hours without any sign of life

General
1

Hi there,
I’ve been owning a pocket for a couple of weeks and I’m happy about it.
This morning I’ve had a few meetings at work that I took note of with my Pocket.
The first 3 went smoothly and the report is good as always.
All the recordings that came after, however, are still “Summarizing” and do not seem to be working. Aso if I check the “source” section, it looks empty.

I tried re-syncing a couple of times, re importing the recordings, even a reset on the hardware, but still, nothing changed.
I’d really appreciate any help in solving this, as Pocket really became a useful work tool.
Thank you in advance!

2

Having the same problems. Mine arrived yesterday, so not exactly off to a great start.

3

I have the same issue. Using it for … less than a day

4

Well, I can testify it does a good job, from my brief experience, for what it’s worth.
I am confident they’ll fix it soon enough (fingers crossed) :slight_smile:

5

Fingers crossed! I just wish they’d programmed the progress wheel to be accurate rather than looping back to the start as soon as it completes. As it stands, it tells you nothing about where the app is in the summary process.

4 Likes
6

I am having the same issue. Summarizing is taking hours.

1 Like
7

Same. I am used to recording and transcribing in teams and then using grok to summarise the meeting and action points as soon as the meeting is finished. The very slow speed at which Heypocket operates is really slowing me down making it almost worthless.

1 Like
8

Same here. I should have just recorded my notes, then uploaded. Stuck in a project

9

Same problem unfortunately

10

Sorry for the trouble. One of our services is currently experiencing an outage, which is affecting summary generation. We’re actively working to resolve it as quickly as possible.

You can follow live updates here: Trigger.dev Status Page

We appreciate your patience and will have things back to normal as soon as possible.

1 Like
11

Hmm.. Received my device today (after a long delivery time) and this is also my very first experience. Disappointing to say the least.

I wonder if this also affects the API? Anything I try to request through the API returns a 404 page.

12

Hey,

Can you let me know which API you are using, so that I can help you with this

You can check for the API’s we have at Welcome to Pocket

13

The issue has been resolved, and services are gradually recovering.
If any of your recordings did not generate a summary, please open the recording and click Generate Summary to retry the summary generation process.
Thank you for your patience while we worked to restore service.

2 Likes
14

Looking at this API specifically:

https://public.heypocketai.com/api/v1/public/recordings/

As per the documentation I added the recording ID followed by /audio-url

But I was not able to download the recording (but to extract the ID before was working). The question for me is if the API only provides audio files for status “completed” or if the error is related to the general outage?

15

Really. Transcribing still running like forever for a few seconds of recording. No way to restart it as it is still running.

16

hey @inservo any chance you could share the recording title or something so we can check it out?

1 Like
17

Ditto here too, finally received my replacement, was so excited to have it back, 4 meetings and I have given up trying to wait for it to summarise.

18

Sure. So far anything has been a test anyways so I give you the ID, if that is ok?

300bf088-ca58-4445-9c01-ea6142483679

19

We’re still seeing a small percentage of recordings (around 1–2%) getting stuck in transcription. We’re actively investigating the root cause and working to recover affected recordings as quickly as possible. Thank you for your patience.

1 Like