No shipping options available for India?

Orders & Shipping
1

Hi Team,

I received the following email:

“We’re processing your order, but there’s currently no available shipping service for your location.
Could you please confirm whether you’d still like to receive your Pocket device?
If yes, please provide your full shipping address so we can explore the best delivery option with our logistics partner.
Thank you for your patience and support!”

I wanted to check — does this mean there are currently no shipping options for India as a whole, or just for my specific city?

I’ve already shared my full address again and am hoping for the best.

2

Same here. It was bit misleading. If there are no shipping options for India then they shouldn’t have taken the order in the first place.

3

Looking at the silence on this thread, I have a bad feeling about this.

4

We’re working closely with our logistics partner. They do ship to India, but several addresses couldn’t be parsed correctly by their system. We’ve already emailed each affected customer individually to clarify what went wrong with the address provided.

Please respond to your emails and thank you for your patience and understanding.

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