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Pocket Community

The Pocket Community is a space for members to ask questions, get answers, and share experiences with fellow Pocket users. It’s a supportive place to learn, connect, and grow together as we build the world’s first AI Thought Companion.

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pocket AI
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Last Tuesday I received shipping info but the tracking is showing it has not shipped. Will we ever get the items I paid for?

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@mlhayes829 There are many topics already posted about shipping. You can check here

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Let’s hear it for Team Pocket mine has officially started moving today. WOOHOO!!!

Super excited!!!

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Yay! Congrats @Jodokkes!

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@mlhayes829 absolutely. Please check out the following posts from Akshay: I got a USPS tracking number, but when I check it online it says “invalid” or doesn’t show any updates. Did something go wrong with my order? and Shipping Timeline Update

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The notice from Pocket said to wait until this week for the tracking number I was sent to start tracking. But it still says there’s no such shipment?

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Have you checked again today?

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Seeing a lot of these, still `Tracking not available` for me :confused:

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The holiday ended on the 8th. Most folks should see an update today or tomorrow.

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Do we receive the tracking info via email? #4377

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@dps soon soon!! It’s on the way.

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@Nicholas.boucher exactly. If your parcel has shipped, tracking info was sent to your email. If your have any order related questions please reach out to hey@heypocket.com .

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Movement! So stoked. Hang in there folks- my order # is around 4K and label was created yesterday.

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Nice!! My order number is 1200 area… and I have a tracking number but zero movement. Patience is key blah blah blah. Don’t get discouraged blah blah blah. But also…. :stuck_out_tongue: happy for you tho! Lol.

New company. New product. Shipping from China. It’s coming from the other side of the world. Stuff takes time… Goosefraba.

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@Nex looks like a little bit of movement here I’d say

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That’s not my tracking number unless y’all gave me the wrong one. Just checked it again

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@Nex the number shown in your screenshot is not complete so I cannot verify that. Is your order #1258?

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Yep #1258

The tracking number I have attached to that order shows the screenshot I gave to you. If you wanta DM me the tracking number. Apparently I’m missing something.