Troubleshooting View Transcript (it says "no transcript available")

[Meg]

Hello! I am loving my pocket so far. All of the different summary options are fantastic. I want to be able to see my actual transcript though. When I open a recording, click the three dots in the upper right corner, and choose view transcript I receive the following (screenshot attached):

No transcript available! This recording didn’t have any spoken words to capture.

I receive this same message on recordings and on calls. I am able to export the recording file as an MP3, but I’d prefer not to have to run that file through another app to get the transcript.

Apple iphone 16 pro
iOS 26.0.1
Pocket software 0.310+175
Firmware 0.7
WiFi Firmware V3

Thank you so much for your help!
Meg

[mhirrrr]

hey @Meg dming you about this!

[p_odoi]

@Meg and @mhirrrr Has this been resolved? Anything the rest of us need to be made aware of?

[mhirrrr]

hey @p_odoi there is nothing to be worried about!

[Nex]

I’m having the same issue. I’m assuming it’s the whole Android app not being updated thing. Altho I will say the transcipt was there yesterday when I first got the pocket and is not there this morning.

[mhirrrr]

hey guys! if you are facing this just opening and closing the recording screen or opening and closing the app should solve it let me know how it goes!

[Nex]

Yeah. It doesn’t work that’s the first few things I did

[Mitch_Young]

I am also having this issue. Is there any solution?

[mhirrrr]

Hey @Mitch_Young this issue was resolved texting you about this!

[Twolfgcd]

@Twolfgcd

I am having this issue, too. I’ve tried to record four things today and I’m getting the same error message. The blue light indicates that I’m connected to WiFi. I’ve closed the app and reopened it, I’ve rebooted my phone, all to no effect. The things I recorded shows the proper length of what the recording should be (in the app), but even when I just try to generate a transcript, it says there are that “No transcription available. This recording didn’t have any spoken words to capture.” When it was supposedly recording, the amber light was lit (solid). What should I do? I have meetings tomorrow that I was going to use it for. Thanks!

I’m having this issue, too.

I’m having this issue, too. I’m on an Samsung Galaxy and on the latest version of their software.

[Twolfgcd]

Meg: I have been having the same problem today, then I saw a suggestion that said to force stop the app on the phone, then try it again. Guess what? IT WORKED!!! Don’t know what phone you are using, I’m using an Android (Samsung). If you go to Apps on your phone (assuming you have an Android - I don’t know about iPhones), and select the Pocket app, then tap Force Stop at the bottom of the screen, then go back into the Pocket app, it worked. It even recovered the ones I’d recorded all day, so it didn’t lose them and now they are usable!!! Hope it works for you