My conversations have not uploaded for two days. They’re just stuck in “uploading” or “queue.” I have turned off and back on the device multiple times and also tried “sync” multiple times and it’s not working. Please see the screenshot attached. Help!
Hi @DSantos,
We’re looking into this. In the meantime, please restart the Pocket app, then pull down on the home screen to refresh.
Hi @DSantos,
please try reimporting the stuck conversations:
- Open each affected conversation and tap the three-dot menu.
- Choose Resync / Device Lookup to reimport it from your Pocket.
- Keep the app open until the conversation finishes summarizing.
Once the reimported version has summarized successfully, you can delete the duplicate queued entry. Please don’t reset or erase the device while doing this—the original audio is still needed for the reimport. We’re working to make sure this doesn’t happen again.
This did the trick. Thank you!