We’re gradually rolling out the new firmware updates (1.3 and v7), which include improvements to sync performance.
If you’re currently experiencing syncing issues and can see the update available, please install it and share your feedback. If the update isn’t visible on your device, reply with the email address you use in the app, and we’ll add you to the rollout.
hey rollout is in a phased basis to prevent any issues from happening if you do want to test it we could set it up manually if you could just dm us your email
Wi-Fi sync barely works for me and often stalls at 15%, 44%, or sometimes in the 70% range. When it does succeed, it’s faster, but after my first sync, later attempts are unreliable.
Thank you, and I’ll give it a try tomorrow without our standard DNS configuration. Being able to support VPNs and custom DNS configurations is an important feature for enterprise users. Any chance you’ll be supporting this in the future?
Removing the custom DNS configuration definitely improved the sync process. Still have periodic errors where it cannot connect to Wi-Fi. When this happens, I have to power off my pocket and then power it back on.