I’m having nothing but trouble with my Pocket device.
I’m on an Android phone and no matter what I do by restarting the Pocket device, restarting my phone, going in and out of airplane mode, or anything else that’s been recommended, I absolutely cannot update the Wi-Fi and the Wi-Fi version that I’m currently apparently using doesn’t work either.
As can be seen by many other posts with users having problems with wifi sync, it appears the Pocket app is buggy hot garbage, and the recommended “trouble shooting” tips do not work.
Someone please tell me that there’s a programmer or an engineer aware of these problems and that somebody is working to fix it.
In the meantime, can other users report actual tips that work to get this device to sync?
Same exact thing here, no resolution, method works. I also have another voice recording AI pendant and that thing syncs like a beast, fast, transparent and never fails. @heypocket why cant you just copy their technical approach?
hey, we are aware of the issues during Wi-Fi sync and we’re noticing that this happens for bigger files. That is why we suggest Web Sync for any long recordings. We are working on improving this experience round the clock along with having the device itself connect to Wi-Fi and directly upload to our system so we can process the recordings so it removes the need to sync altogether.
one thing we have noticed is that restarting device sometime solves the wifi connection issues and please make sure your location permissions are switched on for wifi to work well.
The syncing issues have broken my experience using this device. Initially when received my device, the Bluetooth sync was consistent and reliable so I always used it as the WiFi sync was 100% unusable. Over time the Bluetooth sync has become anise as unreliable for me. I do not have the luxury of time to tinker and troubleshoot every time I want to use this thing. I went from enjoying using it to now groaning internally when I try to use or think it would be handy. Maybe I’ll check back in 6 months or so. My frustration with this has gotten worse had I ended up getting a reMarkable table for work and have started taking more handwritten notes on it. I have 0 issues using that. Every time I need it I open it up and start writing. That’s how poor my experience has been with the Pocket and how big of an issue the syncing has been for me. I’m on an iPhone 16 PM us g the most up to date app and device firmwares.