Pocket devices are being shipped in batches. Here’s how the process works:
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From Us → Courier
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Once production completes, devices are packaged and handed to our logistics partner in Hong Kong, one of the world’s largest shipping hubs.
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A tracking number is created at this stage.
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Courier → Customs → Local Delivery
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Tracking may not update right away until the courier processes the full handoff.
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Customs checks and regional holidays can sometimes add short delays.
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Delays & Holidays
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If your tracking isn’t moving, it usually means your shipment is awaiting its next scan in Hong Kong.
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National holidays (like the first week of October) can temporarily pause courier updates, but all parcels resume movement immediately afterward.
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Overall Timeline
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All Pocket preorders are scheduled to be fulfilled by the end of October.
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If you already have a tracking number but no movement, your device is already with the courier and waiting to clear.
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If you don’t yet have a tracking number, your order is queued for the next batch handoff.
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We’re working closely with our courier to make this smoother for future batches. Thank you for your patience, your Pocket is on its way.