I had the same issue.
The packaging of the device is over the top fabulous, but I couldn’t get it to sync. The page that says “How it works” should mention the QR code and insist that you start with it.
I saw the QR code as I was flipping through the pamphlet but it took me a while to figure out that I needed to start with the QR code.
Hello, my pocket says its already linked to an account….where can I see / remove the account its linked to?
You signed in through your apple id which creates a private email which you are seeing. Sign in back with the same apple sign you had previously used.
I bought a pocket for my boss. When he tried to set it up it says it’s linked to my email. How do we correct that? Please and thank you!
hey @Sommer you can just send me a screenshot or details of the device I can take a look at it
Troubleshooting – Pocket Guide | Help Center - hey if you hardware reset the device and try reconnecting you should be good now
I am searching the guide for how to hardware reset but not finding it. I do see a Reset Device in my app, but I don’t want to reset MY device. So do I need to get his device back from him, pair it to my app, then reset it using the Reset Device CTA in the app? I’m sorry.
Took him a couple of tries but that worked! Thank you so much! He’s loving it already!
