This guide will walk you through the first-time setup process for your Pocket device: unboxing, charging, pairing with the Pocket app, and capturing your first conversation.
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So excited! Eager to try not having to open my phone and figure out what app to use over and over throughout the day and late into the night, when I have my very best brainstorms!
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+100 to this 
..also very excited / curious on how it organizes group chats .
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I was so excited to get my Pocket in the mail today. I unboxed her, turned it on, would not pair with my phone. A device popped up showing a different serial # and color than mine. click on it and it tells me it cant connect and to restart the device. Did that at least 10 times. Restarted my phone, plugged it in and charged it for a while. tried again and now it wont even power on. Dissapointment to say the least.
@amandasummer Could you share a screen recording. Here to help and debug!
And will obviously replace if there is an issue. Your device comes with a standard warranty.
The serial number on the box is common for everyone and it is for us to track which batch your Pocket came from, it will be different than the one shown on the screen during pairing which is your actual device ID
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it seems like it has maybe been paired before? It says to hold for 5 seconds and the blue light should be “breathing” . it is always solid no matter what I do. Is there a way to factory reset?
Try this to reset your device:
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Triple-click the side button.
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The LED will start blinking red immediately.
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While it’s blinking red, hold the side button then release it when the light starts breathing blue again.
After that, close the Pocket app completely from the background.
Reopen it, sign in using the same email as before, and try again.
I’m here to help, come back with the results!
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Is it possible to connect it to more than one device at a time?
Yes, If you login through the same account on both of your phones. But do remember you have to completely close the Pocket app and remove it from background on one of the phones to connect on another.
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Tried it and it still does the same thing. Blue light always solid and wont connect
Thank you for the prompt response!
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Check your DMs, happy to hop on call to debug the issue and find a solution here.
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@amandasummer now that your issue is solved, you can help others out too
If anyone’s having trouble resetting the device, please walk them through how to reset their device 
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I’m having the same issue! My device pops up in my app, but every time I click the device I get a connection error. My device also won’t go into blue “breathing” mode — only solid blue.
This worked to fix the issue! Thanks! Can you add this to the troubleshooting page on the help docs?
Will it connect with an iPad?
I came looking for a solution to this and it worked. Thanks!
Did you log onto the app and follow its instructions? I had the same issue until I paired it through the app
Received today Oct 18, unboxed, setup, and tested in 5 minutes.
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