I purchased Pocket Pro for a year at checkout but I do not have access to it. It is prompting me to signup for pocket pro to have the best experience. I’ve emailed Support a couple of times and have not received a response. Did anyone else have this issue. And yes, I’m sure I purchased the first year at checkout because it shows on my order email. Thank you.
Hey @Donna sorry for this looks like our support has been slower due to the holidays i can help sort this out for you cc @chay could you please share your email
I feel like this is pretty much par for the course. Get an email stating lifetime unlimited etc. Purchase multiple for myself and owner of a Multi-Bil. Private Co. Look ridiculous when its paired and hit with a 300 minute bottleneck. Pretty blatant bait and switch.
Hey @Clowe as mentioned above we are sorry support has been slower than normal please share your emails and I can immediately setup your purchases for you
It seems like the email for signup and purchase might not have been the same so we weren’t able to attach the memberships. I have dm’d you about the same thanls
I’m having the same issue 
hey @lindsey we just applied your subscription restart the app you should be good to go!
This issue is currently affecting me as well. I reached out to support initially on 01/03 and followed up yesterday. I assume they are behind, but I would like to be able to use the features I paid for with Pro and get the lifetime benefits back.
hey! @bduden we are really sorry for the delay all backlog on support will be cleared within the next 24 hours! feel free to dm me details so I can help you out
setup your subscription restart the app you should be good to go!
Thanks @mhirrrr I’ll dm if I have any issues
I’m having the same issue
hey @DLBlissPMP please restart the app we have set it up
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@mhirrrr I set up my device a few days ago (we’re still in January), so I believe I should have a 3-month free trial in addition to my annual subscription.
Why is my plan displaying that I have access to Pocket Pro until February 2027? What happened to the free trial?
I have already emailed support about this.
I’m having the same issues with my one-year repaid subscription. I tried several times without any success.
hey @Keith can you help us out with the email we aren’t able to track the same else you can dm me so we can get this sorted cc @bharat
Sure my email address is KeithOverton@outlook.com
Hey @Keith,
Can you please email us from the same email that you made purchase, so that we can confirm your order.