Why is it telling me I only get one month of Pro when the deal with buying early was unlimited for life?

The link doesn’t seem to work for me either. And I am a founding member but looks like I only got a 1 month Pro trial? Can you help me understand…or at least get to the correct link.

Hey @ian.handley looks like you are a founding member, you should be able to access the link just let me know if not

Yep, the linked worked. Not sure what I was doing the first time.

but can you help explain why, as a founding member, I only have a free 30 day Pro trial instead of 90 days?

I have the same question about why does it say I get 30 days when I was under the impression it was lifetime included? I cannot find the answer.

Hey @ian.handley could be that founding member benefits were not applied properly just like it wasnt applied on the community email us at hey@heypocket.com we will get back to you as soon as possible

This link isn’t bringing me to an answer about why the app is only offering a 30 day free trial when I was led to believe it would be lifetime and included. As another person posted, they saw on the website that would be honored. Please clarify.

I’m having the same issue.

@Cvtbeckie Here you go. This link should provide more details clearly

https://community.heypocket.com/t/what-founding-members-get-vs-new-customers-faq/180

1 Like

The link doesn’t work for me either. Please correct.

why is it so difficult to answer lifetime pro benefits versus 90 days versus 30 days in this forum rather than directing founding members to a link that doesn’t work?

1 Like

screenshot from the link

1 Like

@Jenkins29 It isn’t difficult. Other users have been kind enough to try and help you out here. Many questions have been extensively addressed before, which is why linking to those threads is the most efficient way to help rather than repeating the same information.

I’m not sure why you’re having trouble accessing the link - it simply redirects to another thread within this forum.

Please see the screenshots below. I hope this helps.

1 Like

@Cvtbeckie As a Founding Member, you’ll receive 3 months of Pro access completely free.
Just make sure you sign in to the app using the same email you used for your purchase.
If you run into any issues, feel free to email hey@heypocket.com, and our team will be happy to help.

So much snark from the Pocket team!

This thread is littered with people saying that the link that was provided was dead or private, and I was having the same experience. It looks like that has been corrected sometime in the last three hours. I do appreciate the member who responded to me with the screenshot from the broken link. That was indeed very helpful.

@Jenkins29 A lot of people join this community as non Founding Members because invite links are public, so they can’t see posts in the Founding Members Lounge right away. We usually enable that manually.

You’ll know you have it if you see the “Founding Member” label next to your name when you post. The person who shared the screenshots with you is indeed from the Pocket team, glad they could help!

1 Like