Calls Not Recording Other Side

Recently received my Pocket. Excitedly learning how best to integrate it into my day.

One major issue I’ve found though is recording phone calls. I’ve tried to record three calls now and for each call the transcription only shows my end of the calls. Is there a fix to this?

I know some of the common causes of this problem from looking at other threads. I’m not using Bluetooth for the call or my speaker. My Pocket is turned to call mode. It’s turned on. I’m clicking the record button (and seeing the record mode of the LED light turn on to confirm it’s recording). The Pocket is attached directly to the back of my phone (not through a case), so it’s not an issue with the conductive mic(s). Any suggestions would be much appreciated as phone call recording was one of my main reasons for purchasing. Thanks! - Kevin

hey @Kevin2358 messaging you for some more details. just confirming are you shifting to call mode after starting the recording? or are recordings being started in the call mode itself

My Pocket is already on. I see a call coming in so before answering I’m switching to Call mode and then pressing the record button before answering. Is that the right way to do it?

1 Like

You also need to attach it to the back of your phone (also a tutorial video is coming soon on that front)