My wife received her PocketAI device. It worked for 24 hours and then died. None of the troubleshooting support ideas worked. Now support has ghosted her and she is blocked from posting on the forum. It’s unfortunate that tech support has been so lousy on a product she was INCREDIBLY excited about (she ordered it before it was released). Please reach out directly.
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It’s very troubling to hear that a user was shadowbanned from sharing their unique experience. Whether good or bad, we should have the freedom to share our experiences and feedback without censorship. Hopefully, this was just an unfortunate misunderstanding.
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messaged you about this @yabatte
Hey Yabatte,
Gabriel here — co-founder at Pocket, and I’m personally taking care of your wife’s case.
No worries — her replacement device is already scheduled to ship out from our California hub on Monday, using the fastest available shipping method.
I also went back through my communication with your wife, and I did my best to guide her through the troubleshooting process and to reassure her that a new unit would be sent out to her as quickly as possible.
Thanks for your patience and understanding — we’ll make sure she’s back up and running very soon.
Best,
Gabriel
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Hi Gabriel.
Thanks for reaching out. My wife received the email you shared directly with her. Hopefully, the replacement can be shipped express so she can continue using the product she was so excited about.
It seems like the system thought she was a competitor or a bot . . . That is why her account was banned from posting. She is now back on the forum.
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