Pocket Device Software Update keeps failing

Just got my pocket two days ago, recorded a couple of conversations and the iOS app told me there’s a new software update for the device. When I click update the app tells me the update is done, but the purple light on the pocket device just keeps flashing. I’ve tried doing this update 3 times now and the same thing happens each time.

Luckily the device isn’t bricked. I force close the app, and retry the update, let it sit for a while and then I get a blue LED on the device again. Not sure how to get the device updated successfully, please help!

Hi @lippington,

Welcome to the community! Firmware updates are transferred over Bluetooth, so they require a stable Bluetooth connection. If the update keeps failing, please try restarting both the Pocket app and your Pocket device, then keep the device close to your phone while running the update again.

Let us know if that resolves the issue.