Wondering if anyone else is having the same issue I’ve had. I was recording myself for a practice run through of a training I’m giving this week, and my Pocket stopped recording twice. Nothing seemed to save when it cut out, either, which is really aggravating.
The first attempt I was only about 3 minutes in, so I assumed I accidentally hit the button or something and it stopped. Unfortunately, when I opened the app, there was no recording to sync. Resigned to the fact I probably did something wrong, I started over
Second time I kept a very close eye on the status light. It indicated it was recording for roughly 30 minutes as I spoke, before the light switched back to blue right before I wrapped up. I again opened the app, and there was no recording to sync.
Is there something that could be causing this? Anyone else have this issue and fix it? It’s not going to work for much if I can’t trust it to continue recording.
@aimee23 I’m also eager to find out what caused this and how it was resolved. Hopefully, this is taken care of for you before you have to deliver your talk.
Thanks! It’s not even my expected intended use for Pocket, but I just got it in the mail yesterday and wanted to put it through its paces before I leaned on it for work. Fingers crossed it’s an easy fix.
Hey @aimee23, every time you open the app it checks for files to sync. Could you try pulling to refresh on the home screen to see if it picks up the recording? Rest assured, if you’ve recorded on your Pocket it’s safe and stored on the device.
@mhirrrr thanks for the quick reply. Unfortunately nothing pops up other than the two quick 1 sec and 5 sec recordings I tried to make to test the button was functioning in between the longer recordings that cut off.
Was there a final solution for this? I just fired up my pocket yesterday and tried to record a sermon this morning and it shows a 3 second recording with nothing in it. I wasn’t looking at it the full time, so don’t know what the light was indicating.
I ran into a similar issue. I tried recording a meeting 2 days ago. I verified that my device started recording, and I checked it a few times to make sure it continued. However, when my meeting was over, there was no sign of the recording. It happened a few times after that also. I just don’t know if I’m doing something incorrectly…
Hey @Writing_Is_My_Outlet you can go into your settings and click on check for new memories! If you pull to refresh on the home screen as well it will check if any new files have to be synced if thats not the case you can email us at hey@heypocket.com or gimme a text
I’ll be fascinated and happy to see an answer to this. My Pocket does this constantly. Oh, and I searched for ‘New Memories’ but there’s nothing in there, nice try though. So far, I am VERY unhappy with this device. It’s lost so much data that I trusted it to keep…offline mode & connected mode.
Hey @Troy_Is_On - I had this happen early on, too. It seemed to happen pretty regularly my first few days with the device. The support team has been wonderful, and I have a new replacement device arriving tomorrow.
That said, it definitely undermined my confidence in my recordings. I also want to note that while it happened repeatedly in the first few days, I haven’t had it occur again in a few days.
Wondering if one of the firmware updates fixed it. Either way, they’re sending a return box for my original, so I’d imagine they’ll be able to take a look at the hardware, too, in case that was the culprit. Email support, they’ll be able to assist.
Thanks for your reply, Aimee. I have requested support assistance, but they haven’t had time to reply yet, (24 hour window), so I popped in here to see if there was a known bug or physical issue. Sounds like I’ll be in the list of ‘sending the unit back for replacement’ folks like you. Mine drops randomly, even when I am recording ‘offline’. In fact, it just did it again, as I attempted it for the 3rd meeting today using the ‘record button’ on the device, but at some point, during this 35-minute meeting, it just stopped. I am so sad about it, but I’ll be patient and wait for them to respond. Thank you again!
Troy_Is_On is correct, or partially so. If you allow the app to connect with the device, and you force close the app, the recording on the device will likely stop within seconds. The connection dropping is apparently terminating the recording. Hardware replacement will not solve the problem. It is a firmware/application bug.
I have been talking to their support team, and forwarded my latest reproduction steps to them. Let’s see what happens.
@Troy_Is_On Sorry you’re in the same boat! Fingers crossed you get a quick resolution.
@Marrek Interesting! I don’t think I force quit the app at all when I was having the issue. I really only use the physical button to record.
Just tested both starting recording from the app and force closing the app, as well as starting from the pocket itself and force closing the app. Neither cut off my recordings.
They just emailed me and said they’re sending a new one. Crossing my fingers! Thanks!
And if we can record ‘offline’ by using the on-device record button, why would disconnection from the app interfere with recording? Sounds like they need to look at their software to make sure that the 2 are separate when in offline mode.
Yes, I’m not saying it’s always caused by force quitting the application. It’s apparently caused by the application and device losing contact with each other. You can cause that to happen if you force close the app.
I see that an app update was released for iPhone yesterday, and this morning I am unable to reproduce the issue. I’ll post here if I have any more recording failures “in the wild”. My last failure was Sunday.
I again opened the app, and there was no recording to sync.
