I just got my pocket. When I go to record, it says my storage is full… idk how to resolve it. I cleared cache, reset the device, uninstalled and reinstalled the app. Etc. please help. This friction is making me contemplate just returning this thing.
hey @owenaliu sorry for this experience! it looks like this might be a hardware error attaching @bharat to help out
I had the first replacement and the second one had the issue with not able to record or do anything with it as it said the storage is full when there was noting recorded on it. Hey pocket confirmed that is a firmware issue and they will replace mine for the second time. One thing the heypocket response has been good, prompt replies to email. I am like everyone want to use it as it is advertised - Fingers crossed
Roneel
Hi @owenaliu, could you send a short video showing the issue to hey@heypocket.com? We’ll review it and arrange a replacement if the device is faulty.