Just got the Pocket device in the mail and really excited to try it out; however, I’m running into some connectivity issues in the Android App that are limiting the functionality.
When first setting up the device, it was struggling to connect. It would repeatedly connect and disconnect from the Pocket device which caused trouble with updating and transferring recordings. I resolved this eventually by resetting the devices and reconnecting it multiple times until it worked properly.
Next, within the app, internet connection seems to be an issue. After recordings are transferred to the app, they sit in the upload queue forever. The only workaround I’ve found for this is to go into the app info panel and specific app settings, force stop the app, and then close it from the app manager, and reopen the app again. This triggers the upload to commence. This internet connection is also an issue when trying to connect to calendars as it cannot grab relevant meetings to attach tot he recording.
No VPN connected to the phone, connected to wifi and mobile network doesn’t matter, only fix has been a force stop AND a close from task manager (app switcher).
Really excited for this device, but these are critical items within the app that are causing frustrations and reducing productivity from the app. Especially if these are mandatory troubleshooting steps that I must inform my team on to use the products.
Thank you!