My Pocket and I have become a team, and I wear her all the time. Everything had been working perfectly…
Until today.
I went to sync the 2 recordings from today, I could see them as usual, both over an hour long. But when I went to sync them, it had trouble connecting, then it took forever, but the recordings only showed as being a few seconds long. I re-did them a few times but couldn’t get it to work.
I may have messed up by deleting the short “synced” version from the app, because now I don’t seen the recordings at all when I try to sync. Thoughts?
We identified the issue and we’ve already patched it, and the fix should be live very soon.
In the meantime, we recommend transferring your recordings using Pocket Desktop / Pocket Web Sync instead of the mobile sync flow. You can click the Sync button inside the web app to see the setup instructions and transfer options.
We sincerely apologise for the stress and disruption this caused, especially given the importance of your client meeting.
I experienced the minor glitch and seemed after shutting my phone all the way off and back on again to ensure no remnents of the app were operating, same with shutting down the Pocket device and booting back up seemed to do the trick. It was struggling until I restarted both. Not sure which of the 2 things fixed it or maybe both, but it seemed to do the trick for me.
