Trying to open the app to sync recordings, but the app isn’t loading. I’m stuck on the “Pocket” screen with no response. Have tried hard resetting the app and restarting my phone with no success. Anyone else having this issue? Kinda my biggest fear with this device that I start to rely on it too much and then it fails when I need it most.
Hi @Jbell! Welcome to the community! I completely understand your concern—relying on a tool for daily work means it needs to be dependable, so I’m sorry to hear you’re stuck on the splash screen.
Please rest assured that your recordings are stored safely on the physical Pocket device itself, so nothing is lost.
To help us investigate:
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Could you share your iPhone model and exact iOS version?
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Do you happen to have a secondary phone or iPad/tablet you could try installing the app on to see if it loads there? That will help us rule out a device-specific issue.
In the meantime, a complete delete and reinstall of the Pocket app from the App Store often clears frozen launch screens. Let us know what you find!