📢 Quick Update on Transcription Syncing

Hey everyone!

Some of you may have noticed a few recordings not syncing properly, looking like they were stuck. We’re aware of this and wanted to give you a quick heads up. This has happened to less than 0.5% of total recordings processed.

What you can do now:
If you see a recording that didn’t process correctly, you can resync it yourself — just tap the three dots menu (⋮) in the top right of the home screen and select resync.

What’s happening:
We’ve identified the root cause and have a fix ready. We’re currently waiting for the App Store update to go live — should be available soon!

We chose not to push a quick patch because it was causing some transcription quality issues (hallucinations/inaccurate outputs).

Thanks for your patience! :folded_hands: Please feel free to reach out to us with any questions

— The Pocket Team

4 Likes

Hey! Just an update on this 0.5.80 has been released on the App Store and Play Store which lets you resync recordings when this happen so they can process properly!

1 Like

I can’t get ANYTHING to sync, not even using this method. I went to the app store and I only had the option to open the app, no update. My device is completely useless right now and my week’s worth of meetings are being held hostage. I am having serious buyer’s remorse right now.

hey @Dramahkween should not be happening my team is reaching out