For anyone still waiting like me— I’ve found it’s easier (and faster) to email hey@heypocket.com than to make a post. There are thousands of people asking questions in the forum, so sending an email with your order # seems to get a quicker response. Just some food for thought.
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Hi, Everyone. Like many of you, I’ve also been waiting eagerly for more shipping information. I’ve also worried that it would never come.
My shipping updated has updated the past 2 days and it is supposed to be delivered by 8pm tomorrow to my house.
I do agree with other posts that DHL provides more information.
Hopefully this will help calm the nerves of someone.
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Mine arrived today very excited!
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Hello there Akshay,
following my previous message (about OrderNumber 377-d12,
made on 2025-01-23), after one week from this reply by you, yesterday I received the email, saying: “To complete your order, we just need to collect the remaining US$30 balance.” I was waiting so long time, as I placed my order in January, that I had forgotten this remaining payment 
. Anyway, I replied to send me the for payment and also if there is the possibility to change the colour of Pocket from grey to blue (I have a new iPhone in that colour). Do you think is it still possible? Can you please check, to speed it up, please? Thanks 
can’t wait to receive my Pocket.
Greetings from Italy 
Ray
@AItalian80 If you’ve already replied to the email, the team will take care of it as soon as possible. We’re currently handling a very high volume of requests and doing our best to get back to everyone quickly. I’ll also ask my colleague to update the color for you. They will confirm over email.
For specific order-related queries emailing hey@heypocket.com is the fastest way.
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Thank you…Very much appreciated!
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Ordered May 5th and still don’t have it.
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@Joe1 your order shipped on October 16, 2025, so it hasn’t been too long yet.
Please take a moment to check your tracking information. I think you’ll see some good news there!
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That’s about the same timeline as mine. It shipped on October 16th and it’s scheduled to arrive today.
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@megsaint it’s coming!!
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Oh, I trust you folks. I’m just not sure I trust USPS. It has happened more than once that I’ve gotten a notification that something can’t be delivered because I’m not home when I was. It turns out that, if they are overwhelmed, that’s apparently the option they mark if they just couldn’t get it delivered that day because they ran out of time. As it is, my mail often doesn’t come until 7 or 8 in the evening. The letter carriers wear headlamps.
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I just wanna give everyone here some reassurance, I kept checking the tracking number and mine kept saying it was preparing for shipment and I just received mine in the mail today. So there may just be an issue with the USPS updating the tracking information. So rest assured, if you have received tracking, it is on its way there just seems to be some type of technical glitch with keeping things up-to-date.
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