I have an Android so the step by step tutorial doesn’t apply to me. Has anyone else found a fix when the firmware v9 doesn’t connect?
I have already uninstalled and reinstalled the app and the device.
Thanks!
Hello Tambaqui3!
Please follow this steps Wi-Fi Sync Troubleshooting | Pocket Docs
Let us know if you have any further questions; we are here to help!
Hi Vic. I already did 1 and 2 when I wrote the message. On 3, I don’t understand what you are asking. Connect the drive or my phone? I don’t have an OS on a Samsung.
Can you please send an email to hey@heypocket.com? There our Tech Support team will be able to assist you better.
Hi Tambaqui3!
Do you have a VPN on your Android phone? If so, disable it while updating - that was my fix.